At Shop Your Ontario, we know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for collecting, using, and disclosing your personal information.

This Policy applies to our shopyourontario.ca website, mobile apps, and all other channels where Shop Your Ontario collects and uses your personal information. All references to "Website" in this Privacy Policy mean www.ShopYourOntario.ca. Shop Your Ontario is a division of Andrew Strub Holdings Limited.

What we collect

The types of information we collect depend on the nature of your interaction with us.

Personal information

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

your contact information - e.g., name, postal address, telephone number, and email address;
your personal preferences - e.g., recently viewed products, language preferences, and marketing consent
your transaction information - e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number-will be held by our commerce merchant provider and not by us.

In addition, we may collect the following types of information:

we may ask you for your postal code, for example, to assist us with market research, planning our newsletter distribution, and other marketing communications;
we may collect certain data when you visit our website, such as your IP address, the type of browser you are using or the referring URL; or
we may collect and summarize customer information in an aggregate format for internal statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

You may choose not to provide us with your personal information. However, if you make this choice, we may not provide you with the product, service, or information you requested.

Supplementing Information

From time to time, we may supplement the information you give us with data from other sources, such as information validating your address (i.e., with Canada Post) or additional available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

How we collect and use information collected from you

Listed here are some further examples of how we collect personal information directly from you and how we use it.

Online Purchases

When you purchase a product from Shop Your Ontario, you may need to provide us with contact and payment information (such as credit card information) to process your request or complete your transaction and communicate with you regarding your purchase. We may also need to collect contact information to provide certain services, including delivery services. If you provide us with your email address, we will also collect your email address to send you an e-receipt. We also may use your contact information to send you promotional information. You can opt out by following the instructions under "Unsubscribe" below.

Returns and Exchanges

Our goal is to ensure that you are delighted with your purchase, and to this end, Shop Your Ontario offers a Refund Policy. For Shop Your Ontario to continue to offer our Refund Policy, we ask for personal information such as your name, address, and telephone number to detect and prevent fraud. You may also be asked to produce a photo ID for verification purposes only.

Purchase Follow-Up, Surveys, and Customer Research

Following a purchase, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are delighted with your products.

We may use contact information online to conduct occasional surveys and other customer research. These surveys are entirely voluntary, and you may decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers, enhance our product and service offerings, promotions and events, and/or assist in selecting store locations.

Online Accounts

To engage in certain special features or functions of our website or order products and services from our website, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our website that you choose to use, such as Customer Reviews. For example, if you purchase an e-gift card, we collect the recipient's name, email address and any message you provide to send the gift card on your behalf. We rely on you to ensure that you have obtained all necessary consents to provide this information to us.

Customer Reviews

The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Website visitors, so please use discretion when posting information and not post personal information.

Newsletters or Updates

Shop Your Ontario offers a variety of newsletters and promotional communications. If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your interests, preferences and behaviour. You may choose to stop receiving these communications at any time. Each marketing or promotional message we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar messages. You may also use the unsubscribe link included below under the heading "Unsubscribe.". Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive certain transactional or account-related communications from us. Our subscriber list is not sold or rented to other parties.

Participate in a Contest or Promotion

From time to time, we may run contests or promotions. If you participate, you may be asked for contact information and additional optional survey information (for example, product preferences). Personal information from contest entries will be used to administer the contest and contact you if you win. For internal research and analysis purposes, we may also summarize contest survey information in an aggregated manner. All contests and promotions are subject to this Privacy Policy and the rules available with each particular campaign. In addition, some contests are conducted by third parties and will be subject to the third parties' policies.

Email a Friend

While visiting our website, you may choose to use the "Email a Friend" tool which allows you to inform a friend about products of interest. The information you provide will be used to send a one-time email to your friend, inviting them to our website. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us or where otherwise legally permitted. Suppose you provide us with personal information concerning another individual (e.g., email address). In that case, you represent and warrant that you have a personal or family relationship with the recipient and obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.

Our website and the collection of certain information

Our website can be browsed without you providing us with any personal information. However, when using our website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our website, the Internet address of the website from which you linked directly to our website, the operating system you are using, the sections of the website you visit, the Website pages read and images viewed, and the content you download from the website. This information is used for Website and system administration purposes, to understand Website activity and to improve the website.

Cookies, Tracer Tags and Web Beacons

The Website use "cookies", a tiny element of data that our website can send to your browser, which may then be stored on a website user's computer to permit the website to recognize future visits using that browser. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the website, to respond to your needs, and to otherwise facilitate your website experience. Of course, you may choose to decline cookies if your browser permits but doing so may affect your use of the website and your ability to access certain website features or engage in transactions through the website. Our website or email communications may also use technology such as "tracer tags" or "Web Beacons." This technology allows us to understand which areas of our emails you click on and our behaviour on our website, such as which pages you visit. These tracer tags are used to help us optimize and tailor our website for you and other future visitors to our website and to help provide you with email content and ads tailored to your interests.

Website Tracking Information

We may use web beacons or pixel tags to compile tracking information reports regarding Website user demographics, Website traffic patterns, and Website purchases. We may then provide these reports to advertisers and others. In addition, for our research purposes, we may link tracking information with personal information voluntarily provided to us. Once such a link is made, all of the linked information is treated as confidential information and will be used and disclosed only under this Privacy Policy.

Interest-Based Advertising

Third parties such as ad networks and other advertising companies may serve advertisements on our website and other websites and social networking sites. Those third parties (or we) may use cookies, tracer tags or web beacons to report certain information about your visits to our website and other websites, such as web pages you visit and your response to ads, to measure the effectiveness of our marketing campaigns, better understand our users and to deliver ads that are more relevant to you, both on and off our website. Shop Your Ontario adheres to the Digital Advertising Alliance of Canada's (DAAC) Self-Regulatory Principles for Online Behavioural Advertising. To learn more and to opt-out of having your information used by participating companies for online behavioural advertising purposes, please visit http://youradchoices.ca/choices. Please note that you must opt-out of each web browser on each computer, mobile device, and tablet you use if you choose to opt-out. If you opt out of receiving interest-based ads, you will continue to receive advertising, but it will not be based on online behavioural information about you. We may also use services provided by third-party platforms, including social networking platforms, to serve you tailored ads. We do this by providing a hashed version of your email address or other information to the platform provider. To opt-out of this type of tailored advertising, please get in touch with us as set out below under the heading "Unsubscribe".

Links to Other Website

Our website may contain links to other Websites or Internet resources that are provided solely for your convenience and information. When you click on one of those links you are contacting another Website or Internet resource. Shop Your Ontario has no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of that other website to learn how they collect and use your personal information.

How else do we use the information we collect

In addition to the uses described above, Shop Your Ontario may use your personal information for many different business purposes, for example to:

fulfill orders and requests for products or information;
process refund requests;
detect and protect against fraud and error;
establish and manage your accounts with us;
track and confirm online orders;
deliver or install products;
process Shop Your Ontario credit card applications;
track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
market and advertise products and services;
communicate things like special events, promotions and surveys;
tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
conduct research and analysis;
operate, evaluate and improve our business; and
for other purposes as described in this Privacy Policy.

When is Your Information Removed?

We keep your information only as long as we need it for legitimate business purposes and meet any legal requirements. We have retention standards that meet these parameters. We destroy or erase your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Service Providers

Shop Your Ontario may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we use an outside company, we use contractual or other appropriate means to ensure that your personal information is used consistently with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf, such as:

Fulfilling online orders.
Processing non-cash payments.
Sending marketing communications.
Servicing products.
Conducting research surveys.
Verifying and validating the information that you have provided to us.
Delivering products.
Providing customer support services.

Shop Your Ontario has taken precautions to prevent the fraudulent use of your information on our website. Shop Your Ontario has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Information Shared Amongst Shop Your Ontario, its Corporate Parents, Affiliates, Subsidiaries and Divisions

Shop Your Ontario may share personal information gathered on our Website amongst our corporate parents, subsidiaries, affiliates or divisions for internal business purposes under this Privacy Policy. If Shop Your Ontario shares your information within its corporate family, we will ensure that your information continues to be used only following this Privacy Policy.

Product Safety Recalls

Suppose we receive notice from a manufacturer of a product recall. In that case, we may provide your contact information, limited to name, address, and telephone number, to the vendor so that they may notify you of the recall and supply details of any replacement. This Transfer or your contact information will occur only for recalls that may impact your safety or impair the functionality of the product you purchased from us.

Sale or Transfer of all or part of Shop Your Ontario

Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other Transfer of all or a portion of our business or assets.

Should such a transfer occur, we will use reasonable efforts to ensure that the transferee uses your information in a manner consistent with this Privacy Policy unless otherwise permitted or required by applicable law.

Legal Disclosure

Shop Your Ontario and its other service providers or affiliates may disclose your information as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel the production of such information. In addition, suppose we have reasonable grounds to believe the information could be helpful in the investigation of unlawful activity. In that case, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing, or preventing fraud.

How we protect your information

The security of your personal information is a high priority for Shop Your Ontario. We maintain appropriate physical, technical and administrative safeguards and industry-standard security standards to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

Encryption Technology

Our website uses encryption technology to protect your personal information during data transport. For example, such technology encrypts ordering information such as your name, address, and credit card number.

Choosing a Password

When you create an online account on our website, you need to select a personal password. To maximize your level of protection, you should choose at least six characters, including a combination of both letters, numbers and special characters and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. Shop Your Ontario will never send an unsolicited communication asking you for your password.

How you can verify your information

You may check your information to verify, update, or correct it. If you created an account on one of our websites, you could access and change your online account profile yourself. You can also ask to access or review any of the information in our records, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading "Contacting Shop Your Ontario." Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information. You will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Unsubscribe

If you no longer wish to be contacted regarding promotions or new product, click here. Please note that you may continue to receive particular transactional or account-related email messages.

How to contact us:

Shop Your Ontario is responsible for all personal information under its control. Our Privacy Manager is accountable for Shop Your Ontario's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization or would like information on our use of service providers located outside of Canada, please get in touch with us at the following:

Email: foodie@shopyourontario.ca
Phone: 647-277-9793 / 877-754-1442
Shop Your Ontario
PO Box 77603
Sheppard Plaza PO
North York, Ontario, M3H 6A7
Attention Privacy Manager

We will respond to your request or investigate your concern as quickly as possible, but no later than 30 days from the date of receipt of your query.

Important Reminder about Privacy and Security:

Please remember that emails sent over the public Internet are not secure. If you send an email directly to us from your email account, the contents will not be encrypted. Therefore, we strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Shop Your Ontario is not responsible for any transmission by you of any personal information over the public Internet.

We cannot promise that your use of our website or mobile applications will be completely safe. Therefore, we encourage you to use caution when using the Internet to protect your personal information and know your privacy rights.

To learn more about protecting your privacy online, we encourage you to visit the website of the Office of the Privacy Commissioner of Canada:

Tips for Creating and Managing Your Passwords

Protecting your Privacy Online

Recognizing Threats to Personal Data Online

Top 10 Tips to Protect Your Inbox, Computer and Mobile Device

Governing Law

This Privacy Policy is intended to meet the requirements of Canadian law. However, if you are a resident outside of Canada, we kindly ask you to acknowledge that this site is only for Canadian consumers.

Last update: August 2021

To accommodate changes in our services, personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services, you agree to be bound by the then-current terms of the Privacy Policy. Whenever we update the Privacy Policy, we will change the date to indicate when the changes were made.

SHOP YOUR ONTARIO – PRIVACY POLICY

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